Device Setup – Nextech’s Mobile Device Manager

Dispatcher Notes:

  • Technicians will be texted the below notification customized to include their user ID (email address) and associated password for their account.
  • IF the technician does not receive the text message, or we do not have their contact information, please have them call our Service Desk at 321-409-8946 OR they may send an email containing their contact information and a good time to call them over the next week to
  • We are staffed from 7:30AM – 10PM Eastern time Monday through Friday.
  • Please ensure they let our agents know they are from Brines and need assistance with setting up AirWatch and/or Exchange email.

Manual Device Enrollment:

  1. Open Chrome and click “continue without an Account”.
  2. Reply “No thanks” to Chrome notifications.
  3. Enter in the address bar:
  4. Enter brines for the Group.
  5. Click “Next”.
  6. Select “Go to Google Play Store”.
  7. It should take you right to the Intelligent Hub download.
  8. Click “Install”.
  9. Once it is installed, click “Open”, then go back to Chrome and click on “Already installed? Click here to continue enrollment”.
  10. It should automatically fill in and then take you to the username and password login fields.
  11. User login (Username will be texted to you) Password: Br123456789!
  12. At the Privacy screen, click on “I UNDERSTAND”.
  13. At the Data Sharing screen, click on “I AGREE”.
  14. At the Set up a work profile screen, click “Agree”. It will set up your Work Profile.
  15. Click “Next”.

Setting up Email

  1. Open catalog App (Blue box with a white down arrow)
  2. Search Outlook.
  3. Hit install.
  4. Swipe down from the top and refresh the page.
  5. Search outlook again and hit install again.
  6. Open outlook.
  7. Select Add Account.
  8. Enter your brines email that was provided.
  9. Enter the password for the email.
  10. When it asks to add another acct, Hit skip for now.
  11. It will take you to your inbox.

Teams Audio Bridge for assistance

There will be a Teams audio conference that you will be able to call into on Tuesday 12/12 and Thursday 12/14. We will have a Service Desk analyst on the call during the following times: 9am-10am, 11am-12pm, 1pm-2pm, 3pm-4pm, 5pm-6pm, 7pm-8pm, 9pm-10pm. All EST. Analyst will go over the enrollment steps from the beginning. The following is the number to call to join the call and the code to get in:

  • Conference phone number:               +1-352-554-9576
  • Audio Conferencing PIN:                    439294140#

If your Device was wiped and is starting as new:

  1. Press “Start”.
  2. Select “Agree to All” and then click “Agree”.
  3. It should activate the phone, then click “Next”.
  4. At the Set up using another device screen, click “Skip”.
  5. Connect to whatever Wi-Fi is available.
  6. Click “Next” and it will check for and install updates.
  7. When updates are done, click “Don’t Copy”.
  8. Sign in with a Google Gmail account (IT has one for setting up devices if needed).
  9. Uncheck “Send Usage and Diagnostic Data”, then click “More”.
  10. Click “Accept”.
  11. At the Protect Your Phone screen, click “Skip” then click “Skip Anyway”.
  12. At the Verizon Services screen, uncheck the Apps Info option and click “Accept”.
  13. At the Verizon Cloud screen, click “Skip”, then at the Skip Setup screen click “Skip”.
  14. At the Verizon Digital Secure screen, click “Skip”.
  15. At the Find your lost phone screen, click “Skip”.
  16. At the Samsung Services screen, uncheck the “Customization Services” option and click “Agree”.
  17. Choose your screen (Light or Dark) and click “Next”.
  18. Click “Done”.