Device Setup – Nextech’s Mobile Device Manager
Dispatcher Notes:
- Technicians will be texted the below notification customized to include their associated password for their account.
- If the technician does not receive the text message, or we do not have their contact information, please have them call our Service Desk at 321-473-0472 OR they may send an email containing their contact information and a good time to call them over the next week to [email protected].
- We are staffed from 8 AM – 10 PM Eastern Time, Monday through Friday.
- Please ensure they let our agents know they are from Prodigy and need assistance with setting up Microsoft Authenticator or email.
Below is the information on how to contact Nextech IT during the cutover.
8 AM – 10 PM EST
321-473-0472
Microsoft Authenticator Set up On Existing Phone
BEFORE YOU BEGIN
Please sign out of teams as shown below, if you are currently signed in.
Next open Authenticator
If you already have an account showing, please remove as shown below
Next Open teams and follow as below:
Microsoft Authenticator Set up On Existing Phone
